Notice: Carriers do not guarantee timely delivery.
Lost vs. Stolen Package
We are responsible for your package up until the carrier marks the tracking of your package as delivered. Once the box is marked as delivered by the courier, we do not cover stolen or misplaced packages. Your responsibility is to send us a valid address and provide a secure destination for your package. Please reach out to neighbors to see if it was accidentally delivered to them. Contact the carrier's local office to begin your search or file a claim. If you believe it has been stolen, file a police report.
A carrier will often mark a package as delivered but will not physically deliver right away. Wait 48 hours before contacting the delivery service, as most post-delivery packages show up within that time.
USPS Media Mail does not offer any insurance automatically. Consider this when choosing this option.
Payments are accepted with Visa, Master Card, American Express and Discover. We also accept Paypal. All prices are in $USD.
International Orders: We ship directly to Canada, UK, France, Germany, The Netherlands, Norway, Iceland, and Australia.
Duty and Taxes: The recipient of any and all goods sold by IndieVinylDen.com.com is responsible for any and all Customs fees, including taxes, brokerage fees, VAT charges and any other fees assessed at the border prior to delivery.